Welkeys F.

(Voir infos de l'entreprise)

Membre depuis octobre 2017

Langues

Français
English
Español
Pусский
Polski

Commentaires de locataires (9)

Mohammed A. décembre 2019 Beau T2 au coeur de Marseille The appartment from a first look was a perfect but then the problem appeared after check in. The floor and the carpet were very dirty. There are many cockroach in the kitchen and in the entire room.
There is very noisy sound from a machine near to my door. Finally, this appartment doesn't worth this price and I will not recommend it for any one..

I would like to thank Marie for her good help and communication with me.
Réponse de Welkeys
Hello Mohammed,
Thank you very much for taking the time to write this review, it is extremely valuable to us as we strive to improve with each and every stay. We are really glad that you appreciated Marie's help. However, we are deeply sorry for the inconveniences you have mentioned in your comment. Concerning the cleaning, know that we are now working with different people. We are really sorry and can assure you the issue you have raised is now solved. As for the price, we remind you that it depends on a lot of different factors: the location, the period of the year, the evolution of the market... Our revenue manager takes all these aspects into account before defining the price of our apartments. We are sincerely sorry if your experience disappointed you and remind you that you can contact our teams anytime if you need help during your stay.
As our priority is to satisfy all our guests to the best, we hope to welcome you again in order to offer you a better experience.
Best regards
Miguel A. décembre 2019 Lumineux appartement 5 min de paris Loved both the location and the apartment itself. Be sure to agree very well in advance how to proceed with the check-in, much more if you arrive in Paris and do not have a working cellphone signal.

It would be very appreciated if the tenant was more flexible with both the check-in times, as travel delays always do occur.
Réponse de Welkeys
Hello Miguel,
Thank you for taking the time to write this review, it is very much appreciated as we strive to improve with each and every stay. We are delighted to read that you liked our apartment as well as its location. However, we are sincerely sorry if checking-in was complicated for you. Having no working cellphone can indeed make it even more difficult. Be sure that we have taken you remark into account, we will try to be more flexible next time. We hope to welcome you again in one of our properties!
Best regards
Lauren D. décembre 2019 Charmant T2 avec mezzanine Appartement magnifique, totalement conforme aux photos! Confortable, bien situé et surtout très bien équipé, tout a été super du début à la fin.
Réponse de Welkeys
Bonjour Lauren,
Nous vous remercions pour ce retour qui nous fait très plaisir. Nous sommes vraiment ravis que vous ayez apprécié loger dans cet appartement et que vous ayez été satisfaite par nos services. Nous serions très heureux de vous accueillir à nouveau.
Bien à vous
Harwell Management - M. mars 2019 bel appartement conforme à l'annonce et agréable, le quartier est un peu limite.
Mya B. décembre 2019 Joli studio proche de la mer à Nice Ne dites pas four lorsqu il sagit d un micro onde grill
Réponse de Welkeys
Bonjour Mya,
Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire et d'avoir attiré notre attention sur ce point. Nous sommes sincèrement désolés si cela vous a porté à confusion et allons modifier l'annonce en conséquence. En espérant vous accueillir à nouveau dans l'un de nos logements pour vous offrir une meilleure expérience.
Bien à vous
Mario P. février 2019 Beautiful place with a fantastic view on the Eiffel tower. The only problems came with the agency.
Katharine S. décembre 2019 Ideal location but extremely dusty, unclean, and cluttered when I arrived.
Réponse de Welkeys
Dear Katharine,
Thank you very much for taking the time to write this review, it is extremely valuable to us as we strive to improve with each and every stay. We are delighted to know that you were overall pleased by our service but are sincerely sorry if the cleaning did not meet your expectations. We are now working with different people and remind you that our teams are at your disposal during your stay. They can call back the staff members in charge of the cleaning if needed. We are again really sorry and hope to welcome you again someday in order to offer you a better experience.
Best regards
Angela J. décembre 2019 The place was filthy when arrived. Ever after a cleaner came there were piles and piles of trash. No one responded to my requests to come get it. No one responded to any of my questions. Very disappointing experience. Poor communication. And poor customer relations.
Réponse de Welkeys
Hello Angela,
Thank you very much for taking the time to write this review, it is extremely valuable to us. We are sincerely sorry if the cleaning quality did not meet your expectations and if you were not satisfied by the communication with our teams. Know that we are now working with different people and that our service has been improved. As our priority is to satisfy all our guests to the best, we hope to welcome you again in one of our properties in order to offer you a better experience.
Best regards
Janat J. mai 2018 Very unsatisfactory from beginning to end. Mainly due to the negligence of management.

Informations de l'entreprise

Raison sociale : Concierge Personal SAS

Adresse : 4 Bis rue Saint-Sauveur Paris 75002 France

N° SIRET : 80778731200030

N° TVA : FR84807787312